frequently asked Questions
If you have a question right now, the answer is probably here. If this is not the case, contact us by clicking here .
How long does it take to receive an order?
Our average delivery times are 2 to 4 days.
For some products, we deliver in less than a week.
To avoid high storage and labor costs, we work directly with our producers and therefore have no intermediary, which allows us to offer you really advantageous prices compared to what you could get in a physical store. .
Where do we deliver and what are the delivery costs?
We deliver all over the world.
Where do we come from ?
Our company is Canadian. We ship our packages directly from our warehouses.
Who delivers my item and what are the delivery times?
Your items are delivered through your local postal service.
Items are delivered according to the terms and conditions of your local post office.
I have the wrong delivery address, what should I do?
Don't panic, if your order has not yet been sent, contact us immediately and we will be happy to update your information. Otherwise and in accordance with our general conditions of sale, once an order has been sent from our warehouse, no further modifications can be made.
There are items missing from my order, where are they?
If your delivery note indicates that the missing items have been shipped, they should arrive separately. In this case, we invite you to wait a few additional days for delivery or contact our customer service.
How do I apply my promotion code?
Once this action has been completed, validate your selection by clicking on “Payment”. The payment page will open and you can take full advantage of this offer by entering the code, which will automatically apply the discount.
Example : A promotion is available on the site “Product A purchased, Product B free” with the code “PROMO”. I select the desired Product A as well as Product B which corresponds to a predefined selection of articles. Both items are present in my basket and I can click on the “Payment” button and enter my “PROMO” code in the next step.